Refund policy
**Return and Refund Policy for THisLIFE Ready Garments**
**1. Return Eligibility:**
- We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns on unworn, unwashed, and undamaged items within 3 days of the delivery date.
**2. Return Process:**
- To initiate a return, please follow these steps:
a. Contact our customer service team at dale@thislife.tv to request a return authorization.
b. Pack the item securely, including all original tags and packaging.
c. Include a copy of the original invoice or packing slip in the package.
**3. Return Shipping:**
- Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service to ensure your return is received.
**4. Refund Processing:**
- Refunds will be processed within 2 business day of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
**5. Exchanges:**
- We currently do not offer direct exchanges. If you need a different size, color, or item, please return the unwanted item and place a new order.
**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately with photos of the item and packaging. We will work to resolve the issue promptly.
**7. Non-Returnable Items:**
- Certain items, such as final sale items or personalized/customized products, may not be eligible for return. Please check the product description for details before making a purchase.
**8. Late or Missing Refunds:**
- If you haven’t received a refund within the specified processing time, please check with your bank or credit card company. If the issue persists, contact our customer service team for assistance.
**9. Contact Information:**
- If you have any questions or concerns about our return and refund policy, please contact our customer service team at dale@thislife.tv.
**Note:**
- THisLIFE Ready Garments reserves the right to update this return and refund policy at any time. Please review our policies regularly for any changes.
Thank you for shopping with THisLIFE Ready Garments!
**1. Return Eligibility:**
- We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns on unworn, unwashed, and undamaged items within 3 days of the delivery date.
**2. Return Process:**
- To initiate a return, please follow these steps:
a. Contact our customer service team at dale@thislife.tv to request a return authorization.
b. Pack the item securely, including all original tags and packaging.
c. Include a copy of the original invoice or packing slip in the package.
**3. Return Shipping:**
- Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service to ensure your return is received.
**4. Refund Processing:**
- Refunds will be processed within 2 business day of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
**5. Exchanges:**
- We currently do not offer direct exchanges. If you need a different size, color, or item, please return the unwanted item and place a new order.
**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately with photos of the item and packaging. We will work to resolve the issue promptly.
**7. Non-Returnable Items:**
- Certain items, such as final sale items or personalized/customized products, may not be eligible for return. Please check the product description for details before making a purchase.
**8. Late or Missing Refunds:**
- If you haven’t received a refund within the specified processing time, please check with your bank or credit card company. If the issue persists, contact our customer service team for assistance.
**9. Contact Information:**
- If you have any questions or concerns about our return and refund policy, please contact our customer service team at dale@thislife.tv.
**Note:**
- THisLIFE Ready Garments reserves the right to update this return and refund policy at any time. Please review our policies regularly for any changes.
Thank you for shopping with THisLIFE Ready Garments!